Welcome to CarryTheOne ("CTO"), an online accounting integration service.
This section explains the terms under which we supply our services ("Services") to your business ("Your Business", "You").
CTO grants you the right to access and use our Services according to your applicable trial, subscription(s) and / or platform billing arrangement(s).
CTO pricing may include integration fees and, where applicable, a volume-based premium.
CTO applies a 5% buffer before moving an account up to a higher volume tier. The buffer is used only to delay upward tier movement for one determination: if the next determination is again within the same higher tier's buffer range, the higher tier will apply because the volume no longer represents a temporary fluctuation. The buffer does not by itself move an account down to the previous tier once that account has already been assigned to the higher tier; a lower tier applies only when the assessed volume falls below the higher tier's normal starting threshold. For direct CarryTheOne billing, the Volume-Based Premium is assessed using the rolling 30-day period (extrapolated if necessary for new accounts) before the point of determination, which occurs 11 days prior to the next payment on the account's Primary Subscription, and is then applied to the subsequent billing period.
You must not create, maintain or use multiple CarryTheOne accounts for the same business, group of businesses under common control, or substantially connected trading operation for the purpose of avoiding or reducing Volume-Based Premiums. CTO may treat such accounts as a single account for Volume-Based Premium assessment and billing.
For Shopify integrations, no Volume-Based Premium is charged during the 30-day free trial. If applicable, the Volume-Based Premium is determined when a paid Shopify billing cycle begins, based on the preceding 30 days of orders/refunds volume, and is applied as a Shopify usage charge for that billing cycle.
Billing may be handled either via CarryTheOne directly or through the relevant upstream platform, depending on integration type (please see "Payment Methods" below).
CTO additionally accepts payments in Euros, US Dollars, Canadian Dollars, Australian Dollars, New Zealand Dollars.
CTO may offer a historical import service for supported integrations. A historical import is a one-off service which imports older orders, refunds or related historical data for an integration from a selected earlier start date up to the integration's original start date.
The historical import order form may be accessed from the Options menu for the relevant integration in the Control Panel. Depending on the integration type and setup flow, the order form may be presented either in the native CTO Control Panel or in an Embedded App form on a supported upstream platform.
Before ordering a historical import, you are responsible for checking that the integration is configured correctly and is running as you require. If the integration is new, you should be prepared to pause it shortly after the historical import begins and carefully check the imported data before allowing the import to continue.
You acknowledge that misconfiguration may result in data that is tedious or time-consuming to correct, especially where the historical import involves a large data set. Requests to correct imported data by way of an automated process may incur further charges.
Historical imports are completed in stages and may take time to complete depending on the import period and the amount of data being imported. The integration may require additional configuration during the historical import. If this occurs, the historical import may pause until the required configuration is provided, and notification will be sent by email to the Control Panel registered email address.
Historical imports may also attract Volume-Based Premiums for the monthly or partial monthly periods making up the historical import period. For historical imports, the Volume-Based Premium is assessed for each such period using the orders/refunds volume in that period. The current GBP tiers are: 0-250 orders/refunds: no premium; 251-1,000 orders/refunds: £9.99; 1,001-5,000 orders/refunds: £29.99; 5,001-10,000 orders/refunds: £49.99; 10,001+ orders/refunds: £69.99. Periods for which no Volume-Based Premium applies are not charged. After the historical import has completed, any applicable Volume-Based Premiums are totalled and charged separately, for example by PayPal invoice, Shopify application charge or the applicable upstream platform billing mechanism.
CTO may be able to provide integration customisations or other non-standard functionality on request. If you require custom functionality, you should enquire through the Website contact form or by emailing CTO directly so that the requirements can be assessed and, where appropriate, quoted.
The scope, price, payment terms and other terms applicable to any customisation work will be agreed by email before work on the customisation begins. CTO is not obliged to commence customisation work until those terms have been agreed.
CTO offers a free trial of its service for 30 days. The point at which the trial begins depends on the integration type and setup flow. The trial allows you to generate an unlimited number of invoices, customers, etc. in your accountancy software.
Where billing applies after the free trial, the relevant subscription, recurring charge or equivalent billing agreement will begin once the free trial period ends.
Important: if during your free trial you decide the service is not suitable, it is your responsibility to cancel the relevant billing agreement or platform charge (please see "Termination" below).
Depending on integration type, billing may be handled either through CarryTheOne directly or through the relevant upstream platform. For direct CarryTheOne billing flows, PayPal may be used as the payment platform; you do not need a PayPal account in order to subscribe because PayPal also allows direct card payments (including American Express) and many other country specific payment methods.
Where billing is managed by an upstream platform, recurring charges, usage charges or custom charges may be used according to that platform's billing model. For Shopify, any Volume-Based Premium is applied as a Shopify usage charge when a paid Shopify billing cycle begins.
Depending on integration type, the subscription(s), recurring charge(s), usage charge arrangement(s), custom charge arrangement(s) or equivalent billing agreement(s) (and thus the Services) can be cancelled either from the relevant upstream platform, directly from your PayPal account (in PayPal: Profile > My Money > My pre-approved payments), or by emailing CTO through the contact page to request termination.
The service will cease immediately. There will be no refund for any remaining pre-paid period.
While CTO will endeavour to make the service available at all times, we make no commitment to do so nor do we guarantee the time taken to generate an invoice following a sale on your online store.
This is because there are many factors out of our control, such as availability of your website, availability of the accountancy software website and API or general internet congestion.
From time to time, CTO may pause the Service to undertake maintenance or install upgrades.
CTO gives no warranty about the Service, nor does CTO warrant that the Service will meet your requirements.
CTO uses the strongest possible available encryption to transmit data from your online store to your accountancy software. However, the Internet is not a secure environment so any transmission of data is done at your own risk.
CTO reserves the right to update these Terms and Condition at any time and to display them here.
The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law CTO hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
This does not affect CTO's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Except where expressly stated to the contrary all third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with CTO and you should not rely on the existence of such a connection or affiliation.
Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to CTO.
If any part of the Terms & Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect.
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.