Frequently Asked Questions (FAQ)
I use KashFlow's PayPal importer - will invoices and payments get added twice?
No. You can choose not to import invoices and/or payments for any payment module, including PayPal.
If you do import invoices, you can choose not to automatically allocate a payment.
You will need to match imported invoices with a PayPal payment as usual - the benefit of using CTO's automatic PayPal payments is that it is automatic (and doesn't cost any extra!)
But the downside is that we do not automatically import PayPal fees or payments made from the account, which the KashFlow PayPal importer does.
How do I cancel my free trial or subscription?
Visit the Unsubscribe Page to cancel your subscription.
Will CTO automatically put in discounts?
Yes. CTO works by taking the order total (as reported by OSCommerce) and comparing it with the amount paid.
If there is a discrepancy, a discount is added to the invoice line.
The discount will always have a VAT element - up to a maximum of the total VAT charged on the invoice.
So if no VAT is charged, then the discount VAT will be zero.
This may mean that you *correctly* report a lower VAT amount on an order than OSCommerce - because most of the voucher and coupon contributions do not take into account taxes.
Can I allocate different products to the Sales Types in my KashFlow account?
Not yet. Currently, CTO supports one global sales type for products, one for shipping and one for discounts.
Typically, these are:
4001 Sale of Goods
4009 Discounts
4950 Shipping
However, we will shortly introduce more sales types which can be allocated to each OSCommerce store category.
We will also allow you to select a different sales type for each shipping module.
When did you launch?
The Beta version launched on 5th May 2009.
As it is a Beta, there may be a few bugs we have to iron out.
However, the software was extensively tested using live stores.
Can I write my own access/data feeder file to use with my store?
Yes! Please contact us for the specification.
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