Frequently Asked Questions (FAQ)

I use KashFlow's PayPal importer - will invoices and payments get added twice?

No. You can choose not to import invoices and/or payments for any payment module, including PayPal.

If you do import invoices, you can choose not to automatically allocate a payment.

You will need to match imported invoices with a PayPal payment as usual - the benefit of using CTO's automatic PayPal payments is that it is automatic (and doesn't cost any extra!)

But the downside is that we do not automatically import PayPal fees or payments made from the account, which the KashFlow PayPal importer does.

How do I cancel my subscription / free trial?

You can cancel your subscription / free trial easily from the 'My pre-approved payments' section of your PayPal account (in PayPal: Profile > My Money > My pre-approved payments).

Will CTO automatically put in discounts?

Yes. CTO works by taking the order total (as reported by OSCommerce) and comparing it with the amount paid.

If there is a discrepancy, a discount is added to the invoice line.

The discount will always have a VAT element - up to a maximum of the total VAT charged on the invoice.

So if no VAT is charged, then the discount VAT will be zero.

This may mean that you *correctly* report a lower VAT amount on an order than OSCommerce - because most of the voucher and coupon contributions do not take into account taxes.

I have a custom-built ecommerce site, can I write my own data feeder script?

Yes! Please contact us for further information.